:root{--brand:#175cd3;--brand-dark:#123f95;--ink:#152238;--muted:#667085;--line:#e5e9f0;--soft:#f6f8fb;--success:#079455;--warning:#dc6803;--danger:#d92d20}*{box-sizing:border-box}html,body{background:var(--soft);min-height:100%;color:var(--ink);margin:0}body{font-family:Arial,Helvetica Neue,sans-serif;font-size:14px}button,input,select,textarea{font:inherit}button{cursor:pointer}.app-shell{min-height:100vh;display:flex}.sidebar{color:#fff;z-index:30;background:#10254a;flex-direction:column;width:248px;padding:22px 14px 14px;display:flex;position:fixed;inset:0 auto 0 0}.brand{align-items:center;gap:11px;padding:0 8px 22px;display:flex}.brand-mark{background:linear-gradient(145deg,#2e90fa,#175cd3);border-radius:10px;place-items:center;width:38px;height:38px;font-size:20px;font-weight:800;display:grid;overflow:hidden}.brand-image{background:#fff 50%/contain no-repeat;width:100%;height:100%}.brand strong{letter-spacing:.02em;font-size:17px;display:block}.brand span{color:#a8bbda;letter-spacing:.04em;margin-top:2px;font-size:11px;display:block}.company-mini{background:#ffffff12;border-radius:9px;margin:0 2px 16px;padding:12px}.company-mini span{color:#8fa7cc;letter-spacing:.12em;margin-bottom:5px;font-size:9px;display:block}.company-mini strong{font-size:12px}.sidebar nav p{color:#708ab2;letter-spacing:.14em;margin:15px 10px 7px;font-size:9px;font-weight:700}.sidebar nav button{color:#bdcbe0;text-align:left;background:0 0;border:0;border-radius:8px;align-items:center;gap:11px;width:100%;margin:2px 0;padding:10px 12px;font-size:13px;font-weight:550;display:flex;position:relative}.sidebar nav button:hover,.sidebar nav button.active{color:#fff;background:#1f4379}.sidebar nav button.active:before{content:"";background:#53b1fd;border-radius:0 3px 3px 0;width:3px;height:24px;position:absolute;left:-14px}.sidebar nav i{text-align:center;color:#8fadd6;width:18px;font-size:18px;font-style:normal}.sidebar nav em{background:#2e5a94;border-radius:8px;margin-left:auto;padding:2px 7px;font-size:10px;font-style:normal}.sidebar-help{background:#ffffff0e;border:1px solid #ffffff14;border-radius:10px;margin:auto 4px 12px;padding:12px}.help-icon{float:left;background:#244a7f;border-radius:50%;place-items:center;width:24px;height:24px;margin-right:9px;font-weight:700;display:grid}.sidebar-help strong{margin-top:1px;font-size:11px;display:block}.sidebar-help span{color:#8fa7cc;font-size:9px}.profile{border-top:1px solid #ffffff1a;align-items:center;gap:9px;padding:14px 5px 0;display:flex}.avatar{color:#175cd3;background:#dbeafe;border-radius:50%;flex:none;place-items:center;width:31px;height:31px;font-size:10px;font-weight:700;display:inline-grid}.profile div:nth-child(2){min-width:0}.profile strong,.profile span{white-space:nowrap;text-overflow:ellipsis;display:block;overflow:hidden}.profile strong{font-size:10px}.profile span{color:#8fa7cc;margin-top:2px;font-size:8px}.profile button{color:#8fa7cc;background:0 0;border:0;margin-left:auto}.sidebar-close{display:none}main{width:calc(100% - 248px);min-width:0;margin-left:248px}.topbar{border-bottom:1px solid var(--line);z-index:10;background:#fff;align-items:center;height:67px;padding:0 30px;display:flex;position:sticky;top:0}.company-switch label{color:var(--muted);margin-bottom:1px;font-size:9px;display:block}.company-switch select{color:var(--ink);background:0 0;border:0;outline:none;min-width:175px;padding:0 26px 0 0;font-weight:650}.top-actions{align-items:center;gap:9px;margin-left:auto;display:flex}.icon-button{border:1px solid var(--line);color:#475467;background:#fff;border-radius:8px;width:34px;height:34px;font-size:18px;position:relative}.notification span{background:#f04438;border:1px solid #fff;border-radius:50%;width:6px;height:6px;position:absolute;top:7px;right:7px}.primary,.secondary,.filter-button{border:1px solid #0000;border-radius:8px;padding:9px 14px;font-weight:650}.danger-button{color:var(--danger);background:#fff5f4;border:1px solid #fecdca;border-radius:8px;padding:9px 14px;font-weight:650}.danger-button:hover{background:#fee4e2}.modal-footer-spacer{flex:1}.primary{background:var(--brand);color:#fff;box-shadow:0 1px 2px #1018281f}.primary:hover{background:var(--brand-dark)}.primary.small{padding:8px 13px;font-size:12px}.secondary,.filter-button{color:#344054;background:#fff;border-color:#d0d5dd}.menu-button{color:var(--ink);background:0 0;border:0;align-items:center;gap:5px;margin-right:10px;font-size:18px;display:none}.menu-button span{font-size:10px;font-weight:650}.page-content{max-width:1600px;margin:auto;padding:27px 30px 50px}.page-heading{justify-content:space-between;align-items:flex-start;margin-bottom:23px;display:flex}.page-heading h1{letter-spacing:-.025em;margin:0 0 5px;font-size:24px}.page-heading p{color:var(--muted);margin:0;font-size:12px}.date-pill{color:#475467;border:1px solid var(--line);background:#fff;border-radius:7px;padding:7px 10px;font-size:11px}.metrics-grid{grid-template-columns:repeat(4,1fr);gap:15px;margin-bottom:17px;display:grid}.metric{border:1px solid var(--line);background:#fff;border-radius:11px;align-items:flex-start;gap:13px;min-width:0;padding:18px;display:flex;box-shadow:0 1px 2px #10182805}.metric-icon{border-radius:8px;flex:none;place-items:center;width:36px;height:36px;font-size:18px;display:grid}.metric-icon.blue{color:#1570ef;background:#eff8ff}.metric-icon.orange{color:#ec4a0a;background:#fff4ed}.metric-icon.green{color:#039855;background:#ecfdf3}.metric-icon.violet{color:#6938ef;background:#f4f3ff}.metric div:last-child{min-width:0}.metric span{color:var(--muted);margin-bottom:8px;font-size:11px;display:block}.metric strong{letter-spacing:-.03em;margin-bottom:8px;font-size:25px;line-height:1;display:block}.metric strong sup{color:var(--muted);margin-left:2px;font-size:11px}.metric small{color:var(--muted);font-size:9px}.metric small b{color:#98a2b3;font-weight:500}.metric small.up{color:var(--success);font-weight:650}.panel{border:1px solid var(--line);background:#fff;border-radius:11px;box-shadow:0 1px 2px #10182805}.dashboard-grid{grid-template-columns:minmax(0,1.8fr) minmax(260px,.8fr);gap:17px;margin-bottom:17px;display:grid}.chart-panel,.sla-panel,.horizontal-chart,.technician-ranking{padding:18px}.panel-head{justify-content:space-between;align-items:flex-start;display:flex}.panel-head h2{margin:0 0 4px;font-size:14px}.panel-head p{color:var(--muted);margin:0;font-size:10px}.panel-head select{border:1px solid var(--line);color:#475467;background:#fff;border-radius:7px;padding:6px 8px;font-size:10px}.panel-head>button:not(.text-button){color:var(--muted);background:0 0;border:0}.chart{height:184px;margin-top:19px;display:flex}.y-labels{color:#98a2b3;flex-direction:column;justify-content:space-between;width:28px;padding-bottom:22px;font-size:8px;display:flex}.bars{border-bottom:1px solid var(--line);background:repeating-linear-gradient(#0000 0 39px,#f0f2f5 40px);flex:1;justify-content:space-around;display:flex}.bar-group{width:12%;color:var(--muted);flex-direction:column;justify-content:flex-end;align-items:center;gap:7px;font-size:9px;display:flex}.bar-pair{justify-content:center;align-items:flex-end;gap:4px;width:100%;height:145px;display:flex}.bar-pair i{background:#84caff;border-radius:3px 3px 0 0;width:13px;min-height:8px}.bar-pair i+i{background:#32d583}.legend{text-align:center;color:var(--muted);margin-top:10px;font-size:9px}.legend span{margin:0 8px}.legend i{border-radius:2px;width:7px;height:7px;margin-right:5px;display:inline-block}.legend-blue{background:#84caff}.legend-green{background:#32d583}.donut-wrap{place-items:center;padding:20px 0 15px;display:grid}.donut{--value:331deg;background:conic-gradient(var(--brand) var(--value), #eaf0f8 0);border-radius:50%;width:132px;height:132px;padding:13px}.donut>div{background:#fff;border-radius:50%;flex-direction:column;justify-content:center;align-items:center;width:100%;height:100%;display:flex}.donut strong{font-size:25px}.donut span{color:var(--muted);font-size:9px}.sla-list{border-top:1px solid var(--line);padding-top:12px}.sla-list span{color:var(--muted);align-items:center;margin:7px 0;font-size:10px;display:flex}.sla-list b{color:var(--ink);margin-left:auto}.dot{border-radius:50%;width:7px;height:7px;margin-right:7px}.green-dot{background:var(--brand)}.red-dot{background:#f97066}.sla-goal{color:var(--muted);background:#f7f9fc;border-radius:7px;margin-top:12px;padding:9px 10px;font-size:10px;display:flex}.sla-goal strong{color:var(--ink);margin-left:auto}.recent{overflow:hidden}.recent .panel-head{padding:17px 18px 12px}.text-button{color:var(--brand);background:0 0;border:0;font-size:10px;font-weight:650}.table-scroll{overflow-x:auto}table{border-collapse:collapse;white-space:nowrap;width:100%}th{text-align:left;color:#667085;border-top:1px solid var(--line);border-bottom:1px solid var(--line);background:#f9fafb;padding:9px 12px;font-size:9px;font-weight:650}td{color:#475467;border-bottom:1px solid #edf0f4;padding:11px 12px;font-size:10px}td strong,td span{display:block}td strong{color:var(--ink);font-size:10px}td span{color:#98a2b3;margin-top:3px;font-size:8px}.ticket-id{color:var(--brand)}.ticket-subject{text-overflow:ellipsis;max-width:220px;overflow:hidden}.badge{color:#475467;background:#f2f4f7;border-radius:10px;width:max-content;margin:0;padding:3px 7px;font-size:8px;font-weight:650;display:inline-flex}.badge.crítica{color:#b42318;background:#fef3f2}.badge.alta{color:#b54708;background:#fffaeb}.badge.media{color:#175cd3;background:#eff8ff}.badge.baja{color:#475467;background:#f2f4f7}.badge.nuevo{color:#175cd3;background:#eff8ff}.badge.asignado{color:#6941c6;background:#f4f3ff}.badge.en-proceso{color:#b54708;background:#fffaeb}.badge.esperando-usuario{color:#475467;background:#f2f4f7}.badge.resuelto,.badge.active-company{color:#067647;background:#ecfdf3}.technician-cell{color:#475467;flex-direction:row;align-items:center;gap:5px;margin:0;font-size:9px;display:flex}.technician-cell i{color:#3538cd;background:#eef4ff;border-radius:50%;place-items:center;width:21px;height:21px;font-size:7px;font-style:normal;display:grid}.sla-warning{color:var(--warning);font-weight:650}.row-menu{color:#98a2b3;background:0 0;border:0}.module-panel{overflow:hidden}.toolbar{align-items:center;gap:9px;padding:15px;display:flex}.toolbar .primary{margin-left:auto}.search-box{color:#98a2b3;background:#fff;border:1px solid #d0d5dd;border-radius:8px;flex:1;align-items:center;gap:8px;min-width:280px;max-width:440px;padding:0 10px;display:flex}.search-box input{min-width:0;color:var(--ink);background:0 0;border:0;outline:0;flex:1;padding:9px 0;font-size:11px}.toolbar select,.report-actions select{color:#475467;background:#fff;border:1px solid #d0d5dd;border-radius:8px;padding:9px 28px 9px 10px;font-size:11px}.quick-filters{border-top:1px solid var(--line);gap:4px;padding:10px 15px;display:flex}.quick-filters button{color:var(--muted);background:0 0;border:0;border-radius:6px;padding:6px 10px;font-size:10px}.quick-filters button.active{color:var(--brand);background:#eff8ff;font-weight:650}.table-footer{color:var(--muted);justify-content:space-between;align-items:center;padding:12px 15px;font-size:9px;display:flex}.table-footer button{border:1px solid var(--line);color:#475467;background:#fff;padding:5px 8px}.table-footer button.active{color:var(--brand);background:#eff8ff}.table-footer button:disabled{color:#d0d5dd}.empty-state{text-align:center;color:var(--muted);padding:45px}.technician-summary{color:#fff;background:linear-gradient(120deg,#10254a,#175cd3);border-radius:11px;justify-content:space-between;align-items:center;margin-bottom:17px;padding:17px 20px;display:flex}.technician-summary>div{align-items:center;gap:11px;display:flex}.avatar.large{width:40px;height:40px}.technician-summary p{margin:0}.technician-summary p strong,.technician-summary p span{display:block}.technician-summary p span{color:#c8dbf6;margin-top:3px;font-size:10px}.technician-summary .primary{color:var(--brand);background:#fff}.shift-active,.supervisor-mode{color:#fff;white-space:nowrap;background:#ffffff1f;border:1px solid #ffffff59;border-radius:8px;padding:9px 13px;font-size:9px;font-weight:650}.shift-active{cursor:pointer}.shift-active:first-letter{color:#32d583}.kanban{grid-template-columns:repeat(4,minmax(190px,1fr));align-items:start;gap:12px;display:grid;overflow-x:auto}.kanban-column{background:#edf1f6;border-radius:10px;min-width:210px;padding:10px}.kanban-column>header{align-items:center;padding:3px 3px 10px;display:flex}.kanban-column h3{margin:0;font-size:10px}.kanban-column>header span{background:#dce3ec;border-radius:9px;margin-left:auto;padding:2px 7px;font-size:8px}.ticket-card{border:1px solid var(--line);background:#fff;border-radius:8px;margin-bottom:8px;padding:11px;box-shadow:0 1px 2px #1018280a}.ticket-card>div{align-items:center;display:flex}.ticket-card>div>span{color:#98a2b3;margin-left:auto;font-size:8px}.ticket-card h4{margin:10px 0 5px;font-size:11px;line-height:1.4}.ticket-card p{color:var(--muted);margin:0 0 12px;font-size:8px}.ticket-card footer{border-top:1px solid var(--line);color:var(--muted);align-items:center;padding-top:9px;font-size:8px;display:flex}.ticket-card footer button{color:var(--brand);background:0 0;border:0;margin-left:auto;font-size:8px;font-weight:650}.danger-text{color:var(--danger);font-weight:650}.kanban-empty{text-align:center;color:#98a2b3;padding:24px;font-size:9px}.section-actions{margin-bottom:17px;display:flex}.section-actions .primary{margin-left:auto}.company-grid{grid-template-columns:repeat(3,1fr);gap:15px;display:grid}.company-card,.add-company{border:1px solid var(--line);text-align:left;background:#fff;border-radius:11px;padding:18px}.company-card header{display:flex}.company-card header button{color:var(--muted);background:0 0;border:0;margin-left:auto}.company-logo{border-radius:10px;place-items:center;width:42px;height:42px;font-weight:750;display:grid}.company-logo.blue{color:#175cd3;background:#eff8ff}.company-logo.green{color:#067647;background:#ecfdf3}.company-logo.orange{color:#c4320a;background:#fff4ed}.company-card h3{margin:14px 0 7px;font-size:14px}.company-card>p{color:var(--muted);margin:9px 0 16px;font-size:9px}.company-stats{border:1px solid var(--line);border-radius:8px;grid-template-columns:repeat(3,1fr);padding:10px 0;display:grid}.company-stats span{text-align:center;color:var(--muted);font-size:8px}.company-stats span+span{border-left:1px solid var(--line)}.company-stats b{color:var(--ink);margin-bottom:2px;font-size:12px;display:block}.company-enter{color:var(--brand);background:0 0;border:0;margin-top:15px;padding:0;font-size:9px;font-weight:650}.add-company{min-height:230px;color:var(--muted);border-style:dashed;flex-direction:column;justify-content:center;align-items:center;display:flex}.add-company span{border:1px solid var(--line);width:40px;height:40px;color:var(--brand);border-radius:50%;place-items:center;font-size:18px;display:grid}.add-company strong{color:var(--ink);margin:10px 0 4px}.add-company small{color:var(--muted)}.role-strip{border-top:1px solid var(--line);gap:45px;padding:13px 15px;display:flex}.role-strip>div{align-items:center;gap:10px;display:flex}.role-strip p{margin:0}.role-strip p strong,.role-strip p span{display:block}.role-strip p strong{font-size:16px}.role-strip p span{color:var(--muted);font-size:8px}.user-cell{flex-direction:row;align-items:center;gap:8px;margin:0;display:flex}.user-cell>i{color:#3538cd;background:#eef4ff;border-radius:50%;place-items:center;width:29px;height:29px;font-size:8px;font-style:normal;display:grid}.user-cell small{color:var(--muted);margin-top:3px;display:block}.company-access-note{background:#eff8ff;border:1px solid #b2ddff;border-radius:8px;margin:0 15px 14px;padding:10px 12px}.company-access-note strong,.company-access-note span{display:block}.company-access-note strong{color:#175cd3;font-size:9px}.company-access-note span{color:#475467;margin-top:3px;font-size:8px}.report-actions{justify-content:flex-end;gap:9px;margin-bottom:15px;display:flex}.date-range{color:#475467;background:#fff;border:1px solid #d0d5dd;border-radius:8px;padding:9px 12px;font-size:10px}.date-range span{color:#98a2b3;margin:0 11px}.report-metrics .metric{min-height:120px}.reports-grid{grid-template-columns:1.35fr 1fr}.h-row{color:var(--muted);grid-template-columns:72px 1fr 24px;align-items:center;gap:10px;margin:18px 0;font-size:9px;display:grid}.h-row>div{background:#eff2f5;border-radius:5px;height:8px;overflow:hidden}.h-row i{background:linear-gradient(90deg,#53b1fd,#175cd3);border-radius:5px;height:100%;display:block}.h-row strong{color:var(--ink)}.report-periods{gap:5px;margin-bottom:10px;display:flex}.report-periods button{border:1px solid var(--line);color:var(--muted);background:#fff;border-radius:7px;padding:8px 13px;font-size:9px}.report-periods button.active{color:var(--brand);background:#eff8ff;border-color:#84caff;font-weight:700}.report-filters{border:1px solid var(--line);background:#fff;border-radius:10px;grid-template-columns:repeat(7,minmax(105px,1fr)) auto auto;align-items:end;gap:8px;margin-bottom:10px;padding:13px;display:grid}.report-filters label{color:var(--muted);font-size:8px}.report-filters select{color:#344054;background:#fff;border:1px solid #d0d5dd;border-radius:7px;width:100%;margin-top:5px;padding:8px 7px;font-size:8px;display:block}.report-filters .export-format select{color:var(--brand);background:#f5fbff;border-color:#84caff;font-weight:700}.report-filters .export-button{white-space:nowrap}.report-scope{color:var(--muted);align-items:center;gap:8px;margin-bottom:14px;font-size:8px;display:flex}.report-scope strong{color:var(--ink);text-transform:capitalize;font-size:10px}.rank{border-bottom:1px solid var(--line);align-items:center;padding:12px 0;display:flex}.rank>b{color:#98a2b3;width:22px}.rank p{margin:0 0 0 8px}.rank p strong,.rank p span{display:block}.rank p strong{font-size:10px}.rank p span{color:var(--muted);margin-top:3px;font-size:8px}.rank em{color:#b54708;margin-left:auto;font-size:9px;font-style:normal;font-weight:650}.report-preview{margin-top:14px}.report-preview .panel-head{padding:15px}.report-preview table{min-width:850px}.empty-report{color:var(--muted);text-align:center;font-size:9px;padding:25px 12px!important}.export-button:disabled{opacity:.5;cursor:not-allowed}.report-filters input[type=date]{color:#344054;background:#fff;border:1px solid #d0d5dd;border-radius:7px;width:100%;margin-top:5px;padding:7px;font-size:8px;display:block}.advanced-filters{border:1px solid var(--line);background:#f9fafb;border-radius:8px;grid-template-columns:repeat(3,minmax(130px,1fr)) auto;align-items:end;gap:10px;margin:0 15px 12px;padding:12px;display:grid}.advanced-filters label{color:var(--muted);font-size:8px}.advanced-filters select{width:100%;color:var(--ink);background:#fff;border:1px solid #d0d5dd;border-radius:7px;margin-top:5px;padding:8px;display:block}.filter-button.active{color:var(--brand);background:#eff8ff;border-color:#84caff}.notification-panel{border:1px solid var(--line);z-index:30;background:#fff;border-radius:9px;width:230px;padding:13px;position:absolute;top:55px;right:138px;box-shadow:0 12px 30px #10182824}.notification-panel strong,.notification-panel p{display:block}.notification-panel p{color:var(--muted);margin:7px 0 10px;font-size:9px}.notification-panel button{color:var(--brand);background:0 0;border:0;padding:0;font-size:9px;font-weight:700}.attach-button input{display:none}.company-empty{text-align:center;color:var(--muted);border:1px dashed var(--line);border-radius:10px;grid-column:1/-1;padding:35px}.settings-layout{grid-template-columns:185px 1fr;align-items:start;gap:16px;display:grid}.settings-tabs{border:1px solid var(--line);background:#fff;border-radius:10px;padding:7px}.settings-tabs button{text-align:left;width:100%;color:var(--muted);background:0 0;border:0;border-radius:7px;padding:10px;font-size:10px}.settings-tabs button.active{color:var(--brand);background:#eff8ff;font-weight:650}.settings-panel{padding:22px}.settings-title{border-bottom:1px solid var(--line);margin-bottom:20px;padding-bottom:16px}.settings-title h2{margin:0 0 5px;font-size:15px}.settings-title p{color:var(--muted);margin:0;font-size:9px}.form-section>label,.color-setting>label{margin-bottom:9px;font-size:10px;font-weight:650;display:block}.logo-upload{align-items:center;gap:13px;margin-bottom:22px;display:flex}.logo-upload>div{color:#fff;background:linear-gradient(145deg,#2e90fa,#175cd3);border-radius:11px;place-items:center;width:56px;height:56px;font-size:24px;font-weight:750;display:grid}.logo-upload span,.logo-upload strong,.logo-upload small{display:block}.logo-upload strong{font-size:10px}.logo-upload small{color:var(--muted);margin:3px 0 8px;font-size:8px}.upload-button{cursor:pointer;border:1px solid #d0d5dd;border-radius:6px;padding:6px 9px;font-size:8px;font-weight:650;display:inline-block}.upload-button input{display:none}.form-grid{grid-template-columns:1fr 1fr;gap:15px;display:grid}.form-grid label,.modal form>label{color:#344054;font-size:9px;font-weight:650}.form-grid input,.form-grid select,.modal input,.modal select,.modal textarea,.color-setting input{width:100%;color:var(--ink);background:#fff;border:1px solid #d0d5dd;border-radius:7px;outline:none;margin-top:6px;padding:9px 10px;font-size:10px;display:block}.form-grid input:focus,.modal input:focus,.modal textarea:focus{border-color:#84caff;box-shadow:0 0 0 3px #eff8ff}.color-setting{margin-top:16px}.color-setting>div{gap:7px;width:200px;display:flex}.color-setting input[type=color]{width:42px;height:34px;padding:3px}.form-actions{border-top:1px solid var(--line);justify-content:flex-end;gap:8px;margin-top:22px;padding-top:16px;display:flex}.toggle-list label{border-bottom:1px solid var(--line);cursor:pointer;align-items:center;padding:15px 0;display:flex}.toggle-list strong,.toggle-list small{display:block}.toggle-list strong{font-size:10px}.toggle-list small{color:var(--muted);margin-top:4px;font-size:8px}.toggle-list input{display:none}.toggle-list i{background:#d0d5dd;border-radius:12px;width:34px;height:19px;margin-left:auto;padding:2px;transition:all .2s}.toggle-list i:after{content:"";background:#fff;border-radius:50%;width:15px;height:15px;transition:all .2s;display:block;box-shadow:0 1px 2px #98a2b3}.toggle-list input:checked+i{background:var(--brand)}.toggle-list input:checked+i:after{transform:translate(15px)}.settings-loading{color:var(--muted);text-align:center;padding:40px 12px}.email-status-card{background:#eff8ff;border:1px solid #b2ddff;border-radius:9px;justify-content:space-between;align-items:center;gap:18px;margin-bottom:18px;padding:14px 16px;display:flex}.email-status-card>div strong,.email-status-card>div span{display:block}.email-status-card>div strong{font-size:10px}.email-status-card>div span{color:#175cd3;margin-top:3px;font-size:8px}.simple-toggle{cursor:pointer;align-items:center;gap:7px;font-size:9px;font-weight:650;display:flex}.simple-toggle input{width:16px;height:16px;accent-color:var(--brand)}.email-form-grid{margin-top:4px}.notification-recipient-options{border:1px solid var(--line);border-radius:9px;margin-top:19px;overflow:hidden}.notification-recipient-options label{cursor:pointer;align-items:flex-start;gap:10px;padding:13px 14px;display:flex}.notification-recipient-options label+label{border-top:1px solid var(--line)}.notification-recipient-options input{accent-color:var(--brand);margin-top:2px}.notification-recipient-options strong,.notification-recipient-options small{display:block}.notification-recipient-options strong{font-size:9px}.notification-recipient-options small{color:var(--muted);margin-top:3px;font-size:8px}.secure-setting-note{color:var(--muted);background:#f2f4f7;border-radius:7px;margin:12px 0 0;padding:9px 11px;font-size:8px}.password-settings-form{max-width:520px}.password-settings-form>label{color:#344054;margin-bottom:15px;font-size:9px;font-weight:650;display:block}.password-settings-form input{border:1px solid #d0d5dd;border-radius:7px;outline:none;width:100%;margin-top:6px;padding:10px;display:block}.password-settings-form input:focus{border-color:#84caff;box-shadow:0 0 0 3px #eff8ff}.password-settings-form small{color:var(--muted);margin-top:5px;font-size:8px;display:block}.backup-settings{border-top:1px solid var(--line);margin-top:28px;padding-top:24px}.backup-grid{grid-template-columns:1fr 1fr;gap:14px;display:grid}.backup-grid article{border:1px solid var(--line);background:#fafbfc;border-radius:10px;padding:17px}.backup-grid article>strong{font-size:11px;display:block}.backup-grid article>p{color:var(--muted);min-height:38px;font-size:8px;line-height:1.55}.backup-grid input{background:#fff;border:1px solid #d0d5dd;border-radius:7px;width:100%;margin:7px 0;padding:8px;font-size:9px}.backup-grid label{color:#344054;margin-top:8px;font-size:8px;display:block}.backup-grid button:disabled{opacity:.45;cursor:not-allowed}.restore-card{background:snow!important;border-color:#fecdca!important}.category-create{align-items:flex-end;gap:10px;margin-bottom:18px;display:flex}.category-create label{color:#344054;flex:1;font-size:9px;font-weight:650}.category-create input{width:100%;color:var(--ink);border:1px solid #d0d5dd;border-radius:7px;outline:none;margin-top:6px;padding:9px 10px;font-size:10px;display:block}.category-create input:focus{border-color:#84caff;box-shadow:0 0 0 3px #eff8ff}.category-list{border:1px solid var(--line);border-radius:9px;overflow:hidden}.category-list>header,.category-row{grid-template-columns:minmax(180px,1fr) 120px 160px;align-items:center;gap:12px;padding:10px 13px;display:grid}.category-list>header{border-bottom:1px solid var(--line);color:var(--muted);background:#f9fafb;font-size:8px;font-weight:650}.category-row{border-bottom:1px solid #edf0f4;min-height:52px}.category-row:last-of-type{border-bottom:0}.category-name{align-items:center;gap:9px;display:flex}.category-name i{width:28px;height:28px;color:var(--brand);background:#eff8ff;border-radius:7px;place-items:center;font-size:10px;font-style:normal;font-weight:750;display:grid}.category-name strong{font-size:10px}.category-name input{border:1px solid #84caff;border-radius:6px;outline:none;width:100%;min-width:0;padding:7px 8px;font-size:9px}.category-row>span{color:var(--muted);font-size:9px}.category-actions{justify-content:flex-end;gap:5px;display:flex}.category-actions button{color:var(--brand);background:0 0;border:0;border-radius:5px;padding:6px 7px;font-size:8px;font-weight:650}.category-actions button:hover{background:#eff8ff}.category-actions .delete-action{color:var(--danger)}.category-actions .delete-action:hover{background:#fef3f2}.category-actions .save-action{color:var(--success)}.category-empty{text-align:center;color:var(--muted);padding:35px 15px;font-size:9px}.category-note{color:var(--muted);margin:12px 0 0;font-size:8px}.category-form-warning{color:var(--danger);grid-column:1/-1;margin:-5px 0 0;font-size:9px}.modal form footer .primary:disabled{opacity:.45;cursor:not-allowed}.modal-backdrop{-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);z-index:50;background:#1018288c;place-items:center;padding:18px;display:grid;position:fixed;inset:0}.modal{background:#fff;border-radius:14px;width:min(600px,100%);max-height:calc(100vh - 36px);overflow:auto;box-shadow:0 24px 48px #10182833}.modal>header{border-bottom:1px solid var(--line);padding:20px 22px;display:flex}.modal h2{margin:0 0 5px;font-size:17px}.modal header p{color:var(--muted);margin:0;font-size:9px}.modal header button{color:var(--muted);background:0 0;border:0;align-self:flex-start;margin-left:auto;font-size:22px}.modal form{grid-template-columns:1fr 1fr;gap:15px;padding:20px 22px;display:grid}.modal form .full,.modal form footer{grid-column:1/-1}.modal textarea{resize:vertical;height:88px}.file-drop{text-align:center;background:#fafbfc;border:1px dashed #b8c2d0;border-radius:8px;padding:14px;position:relative}.file-drop span,.file-drop strong,.file-drop small{display:block}.file-drop span{color:var(--brand);font-size:18px}.file-drop small{color:var(--muted);margin-top:3px;font-weight:400}.file-drop input{opacity:0;cursor:pointer;margin:0;position:absolute;inset:0}.modal form footer{justify-content:flex-end;gap:8px;margin-top:3px;display:flex}.toast{z-index:70;color:#f6fef9;background:#184e3a;border-radius:9px;padding:12px 16px;font-size:11px;animation:.25s ease-out toast-in;position:fixed;bottom:22px;right:22px;box-shadow:0 10px 28px #10182833}.toast span{background:#12b76a;border-radius:50%;place-items:center;width:18px;height:18px;margin-right:9px;display:inline-grid}.state-actions{grid-template-columns:1fr 1fr;gap:5px;margin-top:8px;display:grid}.ticket-card .state-actions button{color:#344054;background:#fff;border:1px solid #d0d5dd;border-radius:6px;padding:6px 4px;font-size:8px;font-weight:650}.ticket-card .state-actions .quick-advance{color:var(--brand);background:#eff8ff;border-color:#b2ddff}.ticket-card .state-actions button:disabled{color:#b7bec9;cursor:not-allowed;background:#f7f8fa}.row-open{color:var(--brand);white-space:nowrap;background:0 0;border:0;font-size:9px;font-weight:650}.detail-backdrop{-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);z-index:55;background:#10182894;justify-content:flex-end;display:flex;position:fixed;inset:0}.ticket-detail{background:#fff;flex-direction:column;width:min(960px,100% - 45px);height:100%;animation:.25s ease-out detail-in;display:flex;box-shadow:-20px 0 50px #1018282e}.detail-header{border-bottom:1px solid var(--line);align-items:flex-start;padding:20px 24px;display:flex}.detail-header>div{min-width:0}.detail-header>button{color:var(--muted);background:0 0;border:0;margin-left:auto;font-size:26px;line-height:1}.detail-eyebrow{align-items:center;gap:8px;margin-bottom:7px;display:flex}.detail-eyebrow>span{color:var(--brand);font-size:9px;font-weight:750}.detail-header h2{letter-spacing:-.02em;margin:0 0 6px;font-size:19px}.detail-header p{color:var(--muted);margin:0;font-size:9px}.detail-body{flex:1;grid-template-columns:minmax(0,1fr) 280px;min-height:0;display:grid}.conversation{flex-direction:column;min-width:0;padding:20px 24px;display:flex;overflow-y:auto}.conversation-head{border-bottom:1px solid var(--line);align-items:center;padding-bottom:13px;display:flex}.conversation-head h3,.ticket-properties h3{margin:0;font-size:12px}.conversation-head span{color:var(--muted);margin-left:auto;font-size:8px}.message-list{flex:1}.message{border-bottom:1px solid #edf0f4;gap:10px;padding:16px 0;display:flex}.message>div{flex:1;min-width:0}.message header{align-items:center;gap:8px;display:flex}.message header strong{font-size:10px}.message header time{color:#98a2b3;font-size:8px}.message header .badge{margin-left:auto}.message p{color:#475467;margin:7px 0 0;font-size:10px;line-height:1.55}.message.internal-note{background:#fffaeb;border:1px solid #fedf89;border-radius:8px;margin:10px -10px;padding:13px 10px}.reply-box{border:1px solid #d0d5dd;border-radius:9px;margin-top:18px;overflow:hidden}.reply-box.internal-mode{background:#fffcf5;border-color:#fdb022}.reply-tabs{border-bottom:1px solid var(--line);display:flex}.reply-tabs button{color:var(--muted);background:0 0;border:0;padding:9px 12px;font-size:8px;font-weight:650}.reply-tabs button.active{color:var(--brand);box-shadow:inset 0 -2px var(--brand)}.internal-mode .reply-tabs button.active{color:#b54708;box-shadow:inset 0 -2px #f79009}.reply-box textarea{resize:vertical;width:100%;min-height:82px;color:var(--ink);background:0 0;border:0;outline:none;padding:12px;font-size:10px;display:block}.reply-box footer{border-top:1px solid var(--line);padding:9px 10px;display:flex}.reply-box footer .primary{margin-left:auto;padding:7px 11px;font-size:9px}.attach-button{color:#475467;background:0 0;border:0;font-size:9px}.ticket-properties{border-left:1px solid var(--line);background:#fafbfc;padding:20px;overflow-y:auto}.ticket-properties>h3{margin-bottom:15px}.ticket-properties>label{color:var(--muted);margin-bottom:12px;font-size:8px;display:block}.ticket-properties select{width:100%;color:var(--ink);background:#fff;border:1px solid #d0d5dd;border-radius:7px;margin-top:5px;padding:8px 9px;font-size:9px;display:block}.ticket-properties dl{border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin:17px 0;padding:8px 0}.ticket-properties dl div{padding:6px 0;font-size:8px;display:flex}.ticket-properties dt{color:var(--muted)}.ticket-properties dd{color:var(--ink);text-align:right;margin-left:auto;font-weight:600}.ticket-properties dd a{color:var(--brand);text-decoration:none}.detail-timeline h3{margin:0 0 14px}.detail-timeline>div{gap:9px;padding-bottom:16px;display:flex;position:relative}.detail-timeline>div:not(:last-child):before{content:"";border-left:1px solid #d0d5dd;position:absolute;top:8px;bottom:0;left:3px}.detail-timeline i{z-index:1;background:#fff;border:2px solid #84caff;border-radius:50%;width:7px;height:7px;margin-top:2px}.detail-timeline p{margin:0}.detail-timeline strong,.detail-timeline span{display:block}.detail-timeline strong{font-size:8px}.detail-timeline span{color:#98a2b3;margin-top:3px;font-size:7px}.login-page{background:#fff;grid-template-columns:minmax(340px,.85fr) minmax(480px,1.15fr);width:100%;min-height:100vh;margin-left:0;display:grid}.login-brand{color:#fff;background:linear-gradient(145deg,#0c2347,#175cd3);flex-direction:column;justify-content:center;padding:7vw;display:flex;position:relative;overflow:hidden}.login-brand:after{content:"";border:70px solid #ffffff0d;border-radius:50%;width:360px;height:360px;position:absolute;bottom:-150px;right:-180px}.login-logo{width:42px;height:42px;color:var(--brand);background:#fff;border-radius:11px;place-items:center;font-size:21px;font-weight:800;display:grid}.login-brand>span{letter-spacing:.15em;color:#b9d5fa;margin-top:14px;font-size:10px;font-weight:700}.login-brand h1{letter-spacing:-.045em;margin:45px 0 17px;font-size:clamp(32px,4vw,52px);line-height:1.07}.login-brand>p{color:#c9dcf7;max-width:480px;font-size:13px;line-height:1.65}.login-benefits{color:#e6f0ff;flex-direction:column;gap:10px;margin-top:26px;font-size:11px;display:flex}.login-panel{background:#f8fafc;flex-direction:column;justify-content:center;align-items:center;padding:35px;display:flex}.login-card{border:1px solid var(--line);background:#fff;border-radius:15px;width:min(440px,100%);padding:30px;box-shadow:0 16px 40px #10182814}.login-card h2{margin:0 0 6px;font-size:22px}.login-card>p{color:var(--muted);margin:0 0 20px;font-size:10px;line-height:1.5}.login-companies{gap:6px;margin-bottom:18px;display:grid}.login-companies button{border:1px solid var(--line);color:#475467;text-align:left;background:#fff;border-radius:8px;align-items:center;padding:11px 12px;display:flex}.login-companies button.active{color:var(--brand);background:#eff8ff;border-color:#84caff;font-weight:650}.login-companies span{font-size:9px}.login-card form label{color:#344054;margin-top:11px;font-size:9px;font-weight:650;display:block}.login-card form input{border:1px solid #d0d5dd;border-radius:8px;outline:none;width:100%;margin-top:6px;padding:10px 11px;font-size:10px;display:block}.login-card form input:focus{border-color:#84caff;box-shadow:0 0 0 3px #eff8ff}.login-submit{width:100%;margin-top:17px}.login-error{color:#b42318;background:#fef3f2;border-radius:7px;margin-top:10px;padding:8px 10px;font-size:8px}.demo-access{background:#f2f4f7;border-radius:7px;margin-top:15px;padding:9px 10px}.demo-access span,.demo-access strong{display:block}.demo-access span{color:var(--muted);text-transform:uppercase;letter-spacing:.08em;font-size:7px}.demo-access strong{margin-top:4px;font-size:8px}.admin-demo{width:100%;color:var(--brand);background:0 0;border:0;margin-top:14px;font-size:8px;font-weight:650}.login-panel>small{color:var(--muted);text-align:center;margin-top:14px;font-size:8px}.overlay,.mobile-nav{display:none}@keyframes toast-in{0%{opacity:0;transform:translateY(10px)}}@keyframes detail-in{0%{opacity:0;transform:translate(30px)}}@media (max-width:1100px){.metrics-grid,.company-grid{grid-template-columns:repeat(2,1fr)}.kanban{grid-template-columns:repeat(4,240px)}.report-filters{grid-template-columns:repeat(3,1fr)}}@media (max-width:800px){.login-page{grid-template-columns:1fr}.login-brand{display:none}.login-panel{min-height:100vh;padding:18px}.login-card{padding:22px}.sidebar{transition:transform .25s;transform:translate(-100%)}.sidebar.open{transform:translate(0)}.sidebar-close{color:#fff;background:0 0;border:0;font-size:22px;display:block;position:absolute;top:18px;right:12px}main{width:100%;margin-left:0}.menu-button{display:flex}.overlay{z-index:20;background:#10182859;border:0;display:block;position:fixed;inset:0}.mobile-nav{border:1px solid var(--line);z-index:18;background:#fff;border-radius:14px;grid-template-columns:repeat(4,1fr);min-height:57px;padding:5px;display:grid;position:fixed;bottom:9px;left:10px;right:10px;box-shadow:0 10px 30px #1018282e}.mobile-nav button{color:#667085;background:0 0;border:0;border-radius:9px;flex-direction:column;justify-content:center;align-items:center;gap:2px;font-size:9px;display:flex}.mobile-nav button i{font-size:17px;font-style:normal;line-height:1}.mobile-nav button.active{color:var(--brand);background:#eff8ff;font-weight:700}.page-content{padding-bottom:85px}.dashboard-grid,.reports-grid,.settings-layout{grid-template-columns:1fr}.settings-tabs{display:flex;overflow-x:auto}.settings-tabs button{white-space:nowrap;width:auto}}@media (max-width:600px){.topbar{padding:0 15px}.company-switch label{display:none}.company-switch select{min-width:110px;max-width:130px}.top-actions .icon-button{display:none}.primary.small{font-size:0}.primary.small:first-letter{font-size:16px}.page-content{padding:20px 14px 40px}.page-heading{margin-bottom:17px}.page-heading h1{font-size:20px}.page-heading p{max-width:250px}.date-pill{display:none}.metrics-grid{grid-template-columns:1fr 1fr;gap:9px}.metric{gap:8px;padding:13px}.metric-icon{display:none}.metric strong{font-size:21px}.metric span{min-height:26px}.company-grid{grid-template-columns:1fr}.toolbar{flex-wrap:wrap}.toolbar .search-box{width:100%;min-width:100%;max-width:none}.toolbar .primary{margin-left:0}.quick-filters{overflow-x:auto}.quick-filters button{white-space:nowrap}.section-actions .search-box{min-width:0}.section-actions{gap:8px}.section-actions .primary{white-space:nowrap}.form-grid,.modal form,.backup-grid{grid-template-columns:1fr}.modal form>label{grid-column:1}.role-strip{gap:12px;overflow-x:auto}.role-strip>div{min-width:120px}.report-actions{flex-wrap:wrap;justify-content:stretch}.report-actions>*{flex:1}.report-actions .primary{flex-basis:100%}.settings-panel{padding:16px}.ticket-detail{width:100%}.detail-body{grid-template-columns:1fr;overflow-y:auto}.conversation{overflow:visible}.ticket-properties{border-left:0;border-top:1px solid var(--line);overflow:visible}.detail-header,.conversation,.ticket-properties{padding:17px}.category-create{flex-direction:column;align-items:stretch}.category-list>header{display:none}.category-row{grid-template-columns:1fr auto;gap:6px}.category-row>span{grid-column:1;margin-left:37px}.category-actions{flex-direction:column;grid-area:1/2/3;align-items:flex-end}.advanced-filters{grid-template-columns:1fr}.notification-panel{width:auto;position:fixed;top:70px;left:14px;right:14px}}